(Download) "Are You Being Served?" by Samia Amin, Jishnu Das & Markus Goldstein # eBook PDF Kindle ePub Free

eBook details

Title: Are You Being Served?
Author : Samia Amin, Jishnu Das & Markus Goldstein
Release Date : January 28, 2007
Genre: Politics & Current Events,Books,
Pages : * pages
Size : 13689 KB

Description

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.